Provided by Cascade Building Services
“Internal Customer” is a phrase often heard in business and in many a customer service course. Usually this refers to one department (the internal customer)…
Rigid policies that aren’t meant to protect safety or the bottom line can harm customer impressions. For an immediate customer service improvement, consider changing or…
The customer is always right or is he? Whenever you come across a business owner or a corporate professional, he sure will say that this…
Explaining amazing customer service is a lot like having a step-by-step recipe for your favorite food. You have to know how to do it! All…